Trust & Safety

Trust is designed, not promised

We're building security and trust into every step of the Settlyfe workflow, from verification to payments to dispute resolution. Since we're in alpha, we label each safeguard honestly so you always know what's live today and what's on the way.

Live In alpha Coming soon

In-Platform Transactions

We're bringing payments, contracts, and communications into one place so every party shares the same record. In-platform payments are rolling out during our alpha.

Identity Verification

Identity checks for renters and license verification for agents are live in alpha, with income, rental-history, and provider credential checks being added as we onboard members.

Dispute Resolution

We're building clear escalation paths backed by documented evidence from your platform activity, so disagreements are resolved from a shared source of truth.

How It Works

Trust mechanisms

The measures that protect every party in a transaction, labeled honestly by what's live today, what's running in our alpha, and what's coming next.

Verification by Role

  • Renters: identity verificationAlpha
  • Renters: income & rental-history checksComing soon
  • Landlords: property ownership & background checksComing soon
  • Agents: license & brokerage verificationAlpha
  • Service providers: insurance & credential checksAlpha
  • Service providers: background screeningComing soon

Home Services

  • Service providers register as companies with a business profileLive
  • The price you see at checkout is the price you payLive
  • Payment is held until the job is confirmed completeAlpha
  • Provider licence & insurance documents collected at onboardingAlpha
  • Automated licence-registry and background checksComing soon
  • Platform-funded job guaranteeComing soon

Payments

  • Encryption for data in transit and at restLive
  • Payments handled by established, compliant providersAlpha
  • Timestamped payment history on each transactionAlpha
  • Deposit protection and clear refund policiesComing soon

Contracts & Communication

  • Negotiations documented within the platformAlpha
  • Timestamped communication historyAlpha
  • E-signature for leases and agreementsComing soon
  • Dispute evidence preserved automaticallyComing soon

Report

Report safety concerns

Help us maintain a safe community. All reports are handled confidentially and investigated promptly.

If you encounter suspicious activity, harassment, fraudulent behavior, or any safety concerns, please report them immediately. Our trust and safety team reviews all reports.

Contact: support@settlyfe.com